Frequently Asked Questions
Ski & Snowboard Lessons
Meal Times & Beverages
Check In / Out
Morzine & Ski Lifts
We don’t have airport transfers booked, how can we organise these?
We’ll be happy to arrange single or return airport transfers for you. Please get in touch as soon as you have your flight details and e-mail them to email@example.com or the member of the team who you have been liaising with. Airport transfers vary in terms of price depending on the number of people travelling and we can organise shared transfers (on a minibus with up to 7 other people) or private transfers. To arrange your transfers we will require the following information:
Flight numbers (inbound and outbound), flight arrival and departure times, airline, contact number and if any children are travelling we will need to know if they require a car seat/booster.
We have airport transfers booked with TG Ski, what do we do once we arrive at Geneva airport?
We work with a partner company for our airport transfers and they manage all of the logistics when you arrive at Geneva. They will be expecting you, so as you come through into the arrivals hall from baggage reclaim, look out for a sign with the lead family name for your group (normally whoever has made your booking). If you have any trouble at the airport, you can us on +44 1625 400 060
HOW LONG IS THE TRANSFER FROM GENEVA AIRPORT?
The journey takes approximately 1 hour 10 minutes
I need to organise Ski hire
Many shops in town will offer ski hire. We recommend using Doorstep Skis, who provide a custom fit service in the comfort of your chalet. Their mobile service saves time and stress on your first day and all of our customers receive a discount on their booking.
Order online (http://www.doorstepskis.com/book/a/tg-ski) before you arrive and Doorstep skis will come to your chalet and fit your skis/Snowboard/boots/helmet either that evening or first thing the next morning (depending on what time you arrive in resort).
Can I pre-order my Lift-Pass?
Yes, we can save you the time and effort of queuing on a busy first morning and purchase your lift pass on your behalf. There is no additional cost for this service.
There is a section on the booking form for you to complete, just let us know which pass you would like and we can have it together with a piste map ready for you on your arrival. Payment can be made in advance by credit/debit card, bank transfer or in resort in Euros cash. Prices below include a 3€ mandatory charge for a hands-free pass.
We need to organise ski lessons, which ski school would you recommend?
Morzine-Avoriaz and Meribel have a number of very good ski schools, which offer both private and group lessons with English speaking teachers. For busy periods such as New Year and Half term it is advisable to book well in advance. Your instructor will tell you where to meet them. In Avoriaz this is usually at the top of the Prodains Cable car in Morzine, this is usually at the top of the Pleney bubble. In Meribel, there are a number of places this could be so it is best to check with the school directly when making the booking. When booking your ski lessons it’s worth noting where the rest of your group will be skiing if you want to meet up afterwards.
Morzine-based ski schools
The British Alpine Ski School (BASS) - http://www.britishskischool.com/morzine/
Supreme Ski & Snowboard School - https://supremeski.com/en/morzine/
The Snow Institute - http://www.thesnowinstitute.com/ (offer lessons in Avoriaz too)
Ski Beyond - http://skibeyond.co.uk/skibeyond/ (offer lessons in Avoriaz too)
Avoriaz-based ski schools
All Mountain Snowsports - http://allmountainsnowsports.com/ (offer lessons in Morzine too)
Alpine Avoriaz Ski School- http://www.avoriazalpineskischool.com/
Freedom2ski - http://freedom2ski.com
What about snowboarding lessons?
Mint Snowboard school offer lessons in both Morzine and Avoriaz. Lessons can be private or group and they start from age 2 upwards. http://www.mintsnowboarding.com
Meribel based ski schools
There are many different ski schools in resort but here are a few that we have worked with before and recommend:
· Supreme Ski- https://supremeski.com/en/courchevel
· Parallel Lines – One of the biggest British Ski Schools in Meribel - http://www.parallel-lines.com/
· Prime Snowsports – Best for Adult Private Instructors or Off-Piste guides - http://www.primesnowsports.com
· BASS Ski School - http://www.britishskischool.com/BASS_Resorts/Meribel
· Cab9 Snowboarding – Snowboard specific lessons - http://www.cab9snowboarding.com
Are lessons available for toddlers?
Lessons for children usually start from age 5 years and upwards. However some schools will offer private lessons for 3 or 4 year olds if they have availability. If you wish to get your little ones used to the snow and the equipment, the Piou Piou club at the bottom of the Pleney slope offers a range of outdoor activities to suit all weather conditions and to improve your child's confidence and co-ordination on the snow.
Club Piou Piou is ran by ESF Morzine.Instructors give safe and fun tuition in the snow garden where there are special slopes and play workshops for children aged from 3 years.
Is private childcare available to pre-book?
There are a number of companies in Morzine offering childcare and nanny services. Please click for further info on any of the links below:
Cheeky Monkeys: http://www.cheekymonkeysmorzine.com/
During your stay
What time can we check-in? When do we check-out?
Your chalet host will be changing over the chalet for most of the day on a Sunday. You can arrive at the chalet any time after midday and you are welcome to leave your bags with us if you wish to head into town or up the mountain. However the chalet won’t usually be completed until 3pm.
Whatever time you arrive you will be given a warm welcome by your host and chef but please be understanding that if you arrive prior to 3pm and once they have made sure that you are comfortable, they will need to finish the chalet preparation to ensure that everything is perfect before you properly ‘move in’.
On your departure day, we ask that you vacate your room by 9.30am to allow your host to deep clean your room, we then ask that you leave the chalet by 10.30am. If your airport transfer is booked to collect you after this time, please speak to your hosts and they will arrange somewhere for you to leave your bags. I’m afraid that we can’t guarantee that you’ll be able to use any of the facilities after 10.30am, but will always try to be as accommodating as possible.
What time is breakfast served from/until?
We serve wake-up drinks from 7.30am onwards, which can be brought to your bedside or left outside your door if you prefer.
Breakfast is served from 8am until 9.30am. If you would like a lie-in and won’t be making it to breakfast in time, the chef and host will leave a continental breakfast laid out for you, but can’t offer a cooked option as they have other duties to complete after 9.30am.
What times will our driver be available?
Your driver can take you to the slopes in one of our TG Ski Minibuses (8 guests per vehicle) from 8am until 10.30 am. In the afternoon you can be picked up from 3pm until 6pm. Your driver will visit you each evening to check what time you wish to be picked up at the following morning and will also give you his/her mobile number. Priority is given to those with early morning ski lessons.
If you wish to start/finish outside of these times we do offer an on-call service throughout the day please ask for further details. Alternatively, you can always get the Super Morzine telecabine back down from Avoriaz which is an 8 minute walk from the chalet.
Do you offer Ski-hosting?
Unfortunately, due to recent legislation in France we are unable to offer a ski guiding/accompanying service. Our chalet team will however be happy to recommend to you routes around the Portes du Soleil and 3 Vallees ski area's and talk you through the piste maps with suggestions of runs, restaurants and other points of interest. Please ask them when you arrive.
Will an afternoon tea be served?
A freshly made cake, with baguettes, butter, jams, teas and coffee will be laid out by the chalet host and chef for you to help yourselves to when you return from skiing.
Will the children eat with us? Do you offer a children’s menu?
We offer a high tea for children under 12 years old, which is typically served at 6pm. Your child’s enjoyment of the food is as important as the rest of the group and we do have a menu designed around fresh ingredients and plenty of vegetables and fruit. However we know that each child will have likes/dislikes, so your chef will check with parents to find out what food their children would like. If you have any specific requests you can always email us in advance and one of the concierge team will ensure this information is passed onto the team in resort.
What time is dinner usually served?
A 3-course evening meal followed by a cheese board and port is served at 8pm. From around 7pm each evening there will be canapés served with champagne or a selection of premium spirits.
Please discuss with your chalet host and chef if you have any dietary requirements that you haven’t included on your booking form.
Are drinks included in the holiday package?
We spend a lot of time selecting wine for the chalet and provide a selection of upgraded quality wines for you to drink as and when you please, this isn’t rationed, so please enjoy. We also have a carefully selected wine list if you wish to try something a little more special. These items are at an additional cost, which can be settled at the end of your stay.
In our Summit Chalets bottled beer and soft drinks are also available at no additional cost. We also have a selection of cordials and juices for any children in the group.
In our Classic Chalet there is an honesty barwhich is stocked with beer, chocolate, cans of soft drinks and bottles of water. Each item is 1Euro. The chalet hosts will top this up each day and keep track of stock. There will be a sheet next to the honesty bar for you to mark down your items. The bill can be settled the night before departure.
What happens if something goes wrong, we get lost, have an injury or need help?
Our resort managers will come to the chalet at the beginning of your holiday to check that all is well. If you do have any problems at all during your stay, she will be on hand to help with anything you need.
Once you chalet hosts have completed their welcome briefing they will give you a several useful phone numbers including: piste safety, emergency contacts, local doctor’s surgery as well as our drivers and resort manager.
We have a birthday in our group during the stay, can you help with celebrations?
We always like to do something special for birthdays and we are happy to make a special cake, put up balloons or decorations for you. Please let us know before you arrive for any special requests.
We have someone in our group with a dietary requirement or food allergy, can you cater for them?
Yes, Your chef has experience in catering for specific dietary requirements; they can tailor the menu to you needs or remove any allergic foods from the chalet if necessary. Again, please let us know before you arrive so that we can prepare for your arrival.
The resort of Morzine:
Where is the nearest ski lift?
Your nearest ski lift is the Super Morzine telecabine. This is a 8 minute walk away across the suspension bridge. This takes you up to another chair lift and you can then make your way to Avoriaz. Alternatively your driver will take you direct to one of the main chair lifts:
To ski the Morzine/Les Gets/Nyon ski areas:
Ask your driver to take you to the Pleney, which is a 5-minute drive or 15 minute walk. If you look out of the lounge window of your chalet this is the piste facing you on the opposite side of town. This bubble will link you to the pistes of Morzine, Les Gets and Nyon. You can also access here by walking to the Super Morzine telecabine and getting the Petit Train across town (runs every 10 minutes and takes 5 minutes)
To ski the Avoriaz and rest of Portes du Soleil ski area:
Use either the Super Morzine telecabine or alternatively one of our drivers can take you up to Prodains (a 5-minute drive), which takes you to the new super-fast Prodains cable car or a chair lift. Both link you directly to Avoriaz and the rest of the huge Portes du Soleil including the Swiss side. We find that 70% of our guests choose this way.
What else is there to do in Morzine?
The centre of town is only an 8-minute walk away. There is a good selection of boutiques and shops with clothing, home wares and traditional mountain fare.
There are also a great selection of restaurants, cafes and bars for après ski.
Morzine has its own indoor swimming pool with steam baths and sauna.
There is a cinema, which often plays films in English. Look out for VO (Version Original) on the posters in town.
There is an indoor Ice rink as well as a smaller outdoor Ice rink, which are both open to the public on certain afternoons/evenings.
The local Ice hockey team, the Morzine-Avoriaz Penguins play in the top league in France and have regular league and cup matches against other teams – ask your host to book you tickets to watch one evening.
A variety of mountain activities can also be booked - night-time sledging, snowmobiling, snowshoeing, paragliding and Ski touring. Please ask our UK concierge team or your host for further details.
We work closely with an in house massage and beauty treatment service. It can be booked via your chalet host or directly online (http://www.indulgemorzine.com/). They will come to your chalet and set-up in one of the rooms. It’s a great treat for the non-skiers or for a special occasion.
Non-skiers can purchase a pedestrian lift pass and meet your group for lunch at one of the Mountain restaurants close by to the lift.
Your TG Ski Team
We are a small team that really care about giving you a truly memorable holiday experience. TG Ski is run collectively by 3 directors, a concierge team, a resort manager, drivers, chalet chefs and chalet hosts.
We want you to enjoy every stage of your holiday from your initial contact all the way through to your journey home. As a small company, our experienced and attentive team are dedicated to providing you with a personal and friendly service and will be happy to help with any questions, worries or problems – please don’t hesitate to speak with us when any of these arise.
We look forward to welcoming you very soon.